Safe, Secure Orders at concretebeach.com
Concrete Beach understands your concerns about online security. Because we share your concerns, we work closely with our hosting partners to keep our site a highly secure ordering environment, so you can shop with confidence. And we offer a Secure Order Guarantee that gives you 100% protection for your credit card transactions at concretebeach.com.
The result is a Web site that offers you the high level of service, convenience and trustworthiness our customers have come to expect from us.
"It's completely safe to order from concretebeach.com. Every order is secure, and has been since our first online transaction in 2002."
—Concrete Beach Clothing Co.
The Secure Order Process
Using Concrete Beach and their partner's e-business software, in conjunction with features built into popular browser software, our site provides advanced security for your online purchases. The following section describes how the secure order process works, from start to finish.
- Starting Your Order
Every purchase at concretebeach.com is secure, and clicking a Checkout button on the Shopping Cart page is all it takes to get started. The security features are automatic; you don't need to do anything special to invoke them.
- Making a Positive ID
Once you've clicked the Checkout button, your browser looks for a digital certificate to confirm that it is communicating with concretebeach.com. Once a positive ID is made, your order continues.
We use GeoTrust software to enable the use of digital certificates. For your security, the verification process happens in the background every time you place an order on our site.
- Entering Secure Mode
Next, your computer and our server begin communicating in secure mode, sending data back and forth in an encrypted format.
At this point you may see a window similar to the one at right, which some browsers display when you are about to receive a secure document. It's fine to click "OK" (or "Continue") to proceed, it simply means that you will begin receiving pages in a highly secure encrypted format.
After your browser has entered secure mode, we'll ask you to enter your billing, shipping and credit card information. The encryption features of browser software are exceptionally powerful and ensure the security of this data as it is transmitted to our server. Our site makes use of the Secure Sockets Layer (SSL) protocol and 128-bit strong encryption to provide the highest level of security available.
- My Order Is Complete. What Happens Next?
Security measures continue even after you've placed your order, as we process your order in a highly secure computing environment.
Security: Watching It Work
The most popular Web browsers, Internet Explorer and Netscape Communicator (aka Navigator), use clear visual symbols to let you know whether or not they are in secure mode. The symbols are displayed either at the bottom left or bottom right of your browser window. You can refer to the following chart to see which symbols are used with your browser.
| Browser |
Standard (Non-Secure) Symbol |
Secure Symbol |
| Internet Explorer |
None |
 |
| Netscape |
 |
 |
Another indication that a browser is in secure mode can be found in the Web site address that your browser displays. The address will begin "http://" in standard, non-secure mode and "https://" in secure mode. The "s" stands for "secure."
Tip: Continuing to Browse
Once your order is complete, it's perfectly safe for you to continue to browse our site in standard mode. In fact, once you exit the ordering process, your browser will automatically revert to this slightly faster mode of communication.
What If I Make a Purchase with a Browser That Doesn't Support Security?
You can't. Because we don't want you ever to have to worry about ordering from our site without a secure connection, we've designed our system so that it will process orders only with browsers that support secure mode.
Please note that the latest versions of Netscape's and Microsoft's browsers have security features, and both are free for downloading. Visit either company's Web site for details
If You Forget Your Password
In the event you forget your account password, we offer an online process that verifies your identity and allows you to enter a new password.
For More Information
We've worked hard to bring you a secure online ordering environment. We hope you'll contact us with your questions, comments or concerns.
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Questions/Contact Us:
If you have any questions, comments or concerns regarding our Terms of Use, please contact us at the following e-mail address, mailing address or telephone number.
cs@concretebeach.com
Customer Service
Concrete Beach Clothing Co.
2100 Bloor Street West, Suite 6289, Toronto Ontario, M6S 5A5
1-800-556-9868 9am to 5pm EST