Concrete Beach Privacy Policy
Concrete Beach respects your right to privacy. We may change or add to this privacy policy at any time without notice, so we encourage you to review it periodically. Concrete Beach reserves the right to vary this policy province by province as required by law. By purchasing our products or using our services or web site, you consent to the collection, use and disclosure of your personal information in accordance with the following privacy policy.
We have included in this privacy policy details on how we collect, use and protect the information you decide to provide us.
This privacy policy will tell you:
- What information is collected by Concrete Beach
- How we use information
- How we may share information
- How you may contact Concrete Beach
Concrete Beach Points of Contact
The Concrete Beach points of contact include, but are not limited to:
- Our merchandise sales web site concretebeach.com
- Concrete Beach's customer service line for ordering products and communications with Concrete Beach's customer relations department
WHAT INFORMATION DO WE COLLECT?
Consumer Information
We receive and may keep information voluntarily given to us when you decided to make a ConcreteBeach.com purchase, register on the Concrete Beach web site, take part in a special promotion or when you provide any other information or unique preferences to better serve you. This information may include:
- Your name, address and phone number
- Your date of birth
- Your e-mail address
- Your Credit Card or Concrete Beach Gift Certificate
- Proof of your identity
- Any other information that Concrete Beach may voluntarily collect from you from time to time on its web site or through alternate means
It might also include information you provide us about other people. For example, you may provide us with some of the same information as above (name and address) for a merchandise gift recipient. When you provide us with personal information about the intended recipient of a shipment, we use that information for the purposes of processing the shipment and, in some cases, to communicate with the intended recipient to provide information pertaining to the status of the shipment. We rely on you to obtain the intended recipient's consent to our use of the personal information for these limited purposes.
Information from Other Sources
We may receive information about you from other sources such as updated address information. This information may help us to improve our ability to service your needs such as ensuring the accurate delivery of direct mail materials.
Use of Cookies and Other Technology
We want you to be aware that certain online tools exist to help us service and recognize you when you visit one of our web sites. For your convenience, to help us personalize your experience or better serve your needs, we may receive and store certain types of information when you visit one of our web sites. You may be familiar with the term "cookies." These cookies may be placed on your computer when you click on an Concrete Beach e-mail, banner or on the site directly. We use this information to understand how users navigate to and around our web sites, view product pages, access content and make purchases.
ONCE INFORMATION IS RECEIVED, HOW IS IT USED AND/OR SHARED?
Within Concrete Beach
Information we collect from you may be shared between all points of contact within Concrete Beach. We use this information to offer you special offers, new products and services. In addition, Concrete Beach may use such information to:
- Provide you with timely and reliable fulfillment of requests
- Do all things necessary to administer those services
- Deliver merchandise and services that you purchase online
- Register you on concretebeach.com
- Facilitate payment for your purchases
- Confirm your orders and delivery information
- Respond to your customer service inquiries or requests
- Communicate offers, benefits and featured items to you
- Administer giveaways, contests, birthday programs and similar promotions
- Administer special customer recognition programs.
- Find and stock the products you want
- Customize your shopping experience and for other uses for which Concrete Beach has obtained consent
Outside Concrete Beach
Certain business services are performed on Concrete Beach's behalf and at Concrete Beach's request by other companies. We may share your information with selected vendors that perform services for Concrete Beach or to others for other marketing purposes. To perform these services, these companies may, at times, utilize some of the information you have provided Concrete Beach. This information is used for the purposes Concrete Beach has requested such as maintaining our database, administering and monitoring e-mails, and contest administration.
We may also share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when (1) permitted or required by law, or (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions, or (3) investigating fraud that has already taken place. In addition, Concrete Beach reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so. In all cases, this information is not provided to these entities for purposes of marketing to an Concrete Beach customer.
Retention of Personal Information
Concrete Beach retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws. Your consent to such purposes(s) remains valid after any termination of our relationship with you.
Right To Transfer
Concrete Beach also reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale (including, but not limited to, liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal or financing of all or any portion of Concrete Beach or of any of the business or assets or shares of Concrete Beach or a division thereof in order for you to continue to receive the same products and services from the third party.
HOW TO CONTACT Concrete Beach
Postal Mail
If you do not want to receive promotional mail from Concrete Beach via postal service, send a letter stating this with your name and address to cs@concretebeach.com, or to our mailing address below. You can also call us at 1-888-556-9868 with your request.
E-mails
When you fill out one of our forms or other requests for information, you may choose to receive e-mail that informs you about new merchandise in our stores or online, as well as special offers and promotions. In addition, we may send you e-mails to help us learn more about you and your preferences. If, after you have shared your e-mail address with Concrete Beach, you decide that you do not want to receive e-mail from Concrete Beach, you have several options to let us know of your preferences:
- You can go to concretebeach.com, access your "My Account " profile, click on "My Profile" uncheck the box marked "Subscribe to Mail List"
- You can discontinue promotional e-mails by clicking on the hyperlink shown in all Concrete Beach e-mails and follow the instructions to indicate your unsubscribe preference
- Contact Concrete Beach customer relations as set forth below
As it relates to questions you might have about our Privacy Policy or if you have a concern that Concrete Beach may have failed to adhere to this Privacy Policy, please call customer relations at 1-888-556-9868, e-mail cs@concretebeach.com, or write us as follows
Concrete Beach Clothing Co.
Customer Relations
2100 Bloor Street West, Suite 6289
Toronto, ON M6S 5A5
You may also contact us in any one of the above ways to request access to or correction or update of your personal information.
MISCELLANEOUS
What is the Policy with Respect to Gathering Information from and Communicating with Children Online?
We recognize the unique privacy concerns regarding children. Pursuant to COPPA guidelines, we do not knowingly collect personally identifiable information on-line from children under the age of 13. If a parent or guardian is made aware that a child under the age of 13 has provided us with personally identifiable information without their consent, please contact us at 1-888-556-9868, or by e-mail cs@concretebeach.com or at the address listed above and we will remove the information about the individual from our marketing database.
Our Commitment to Data Security
Concrete Beach makes commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. This protection applies in relation to information stored in both electronic and hard copy form. Concrete Beach uses industry standard security techniques on our web sites to help protect against the loss, misuse or modification of information that you have provided. When you access your personal information or transmit personally identifiable data to us, that information is stored on servers that we have used commercially reasonable efforts to protect from unauthorized access or intrusion. While we implement the above security measures, you should be aware that 100% security is not possible.
What happens if I hit a link to another site from the Concrete Beach site?
Our web sites may offer links to other sites. Other sites have their own terms of use and privacy and security policies. Concrete Beach is not responsible for how such third parties collect, use or disclose your personal information. If you choose to visit one of these sites, you may want to review the policies that govern that particular site.
Questions/Contact Us:
If you have any questions, comments or concerns regarding our Privacy Policy, please contact us at the following e-mail address, mailing address or telephone number.
cs@concretebeach.com
Customer Service
Concrete Beach Clothing Co.
2100 Bloor Street West, Suite 6289, Toronto Ontario, M6S 5A5
1-800-556-9868 9am to 5pm EST